The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets. We rank among the top ten cellular providers for the IoT globally, powering critical projects across energy, transportation, retail, healthcare and more.
Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler.
Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.
A few things to know about us:
Aeris has the only cellular network designed and built exclusively for machines. We deliver the most reliable, flexible and efficient global cellular network for IoT data transmission today. Our customers across various verticals (ie. healthcare, industrial, automotive, etc.), depend on our stable connectivity to power their IoT initiatives.
Aeris Communications, Inc. in Chicago, IL seeks Network Support Engineer. Under the direction of Director of Customer Support, provide technical support in troubleshooting and resolving technical issues with company's core network (data centers/cloud). Utilize web based tools or technical networking troubleshooting software to resolve complex customer reported technical issues. Prioritize simultaneous issues of varying severities, while managing customer expectations and escalations, ensuring the timely resolution of all issues within the required service levels agreements (SLAs). Monitor daily all customer KPIs- analyzing the results and proactively identifying anomalies which require corrective or preventive actions. Perform alarm monitoring of the company's core network (data centers/cloud), responding to all trouble indications, alarms, alerts, and events as necessary to analyze, identify or communicate to others the actions required to resolve equipment or customer troubles.
Bachelor’s degree or equivalent in telecommunications engineering or computer related engineering plus 3 years of related experience.
3 years work experience in technical troubleshooting of wireless/cellular system infrastructures (CDMA, GSM, LTE), UNIX navigation/administration, AWS cloud environments, common network protocols (TCP/IP), Cisco routers basic navigation, SQL queries, protocol tools (ping/traceroute), WireShark, signaling traces, and call flows. 2 years experience developing API concepts, web applications, and web services using tools such as Rest/Jason, SOAP UI, and Postman. 2 years experience providing support in conceptualizing products or services. 2 years experience designing processes as required for maintaining products or services assigned. 2 years experience providing technical support in preparing along with the pertinent technical and operational units, and functional documentation for system developments.
Mail resume with copy of ad to Aeris Communications, Inc., 435 N. LaSalle St., Suite 300, Chicago, IL 60654 Attn: C. Kearns #LO104.