Aeris Communication

  • Network Support Engineer

    Job Locations US-IL-Chicago
    Job ID
    Customer Success

  • The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets.  We rank among the top ten cellular providers for the IoT globally, powering critical projects across energy, transportation, retail, healthcare and more.


    Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions.  As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler.


    Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.


     A few things to know about us:

    • We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
    • We do things differently.  As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way.
    • We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
    • Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).  You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company.
    • We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.

    Aeris has the only cellular network designed and built exclusively for machines.  We deliver the most reliable, flexible and efficient global cellular network for IoT data transmission today.  Our customers across various verticals (ie. healthcare, industrial, automotive, etc.), depend on our stable connectivity to power their IoT initiatives.


    Aeris Communications, Inc. in Chicago, IL seeks Network Support Engineer.  Under the direction of Director of Customer Support, provide technical support in troubleshooting and resolving technical issues with company's core network (data centers/cloud).  Utilize web based tools or technical networking troubleshooting software to resolve complex customer reported technical issues. Prioritize simultaneous issues of varying severities, while managing customer expectations and escalations, ensuring the timely resolution of all issues within the required service levels agreements (SLAs). Monitor daily all customer KPIs- analyzing the results and proactively identifying anomalies which require corrective or preventive actions. Perform alarm monitoring of the company's core network (data centers/cloud), responding to all trouble indications, alarms, alerts, and events as necessary to analyze, identify or communicate to others the actions required to resolve equipment or customer troubles.

    Bachelor’s degree or equivalent in telecommunications engineering or computer related engineering plus 3 years of related experience.


    3 years work experience in technical troubleshooting of wireless/cellular system infrastructures (CDMA, GSM, LTE), UNIX navigation/administration, AWS cloud environments, common network protocols (TCP/IP), Cisco routers basic navigation, SQL queries, protocol tools (ping/traceroute), WireShark, signaling traces, and call flows.  2 years experience developing API concepts, web applications, and web services using tools such as Rest/Jason, SOAP UI, and Postman. 2 years experience providing support in conceptualizing products or services. 2 years experience designing processes as required for maintaining products or services assigned. 2 years experience providing technical support in preparing along with the pertinent technical and operational units, and functional documentation for system developments.




    Mail resume with copy of ad  to Aeris Communications, Inc., 435 N. LaSalle St., Suite 300, Chicago, IL 60654 Attn: C. Kearns #LO104.


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