The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, and Delhi, we rank among the top ten cellular providers for the IoT globally. We power critical projects across automotive, energy, retail, healthcare and more.
We are a valued supplier to our automotive OEM partners, including Mitsubishi, Honda, Hyundai, Fiat, and Chrysler creating top of the line connected car solutions. We are excited to continue expanding our product portfolio and continue supporting our automotive customers globally. That’s where you come in. Aeris is looking for a Business Operations Account Manager to join the Aeris Automotive Group.
The role offers an environment that values innovation, autonomy and integrity. A few things to know about us:
The Business Operations Account Manager will be part of the Automotive Team providing post-launch support to customers on the Aeris Mobility Platform (AMP). You will be responsible for regularly interfacing with our customers in the US, Japan and Europe and working with various teams throughout the organization to assist in the evolution of the Connected Car program. This includes working with product teams, engineering, legal, finance, project management and customers on new initiatives, future service deployments, process enhancements, and overall business improvements.
You will define gaps, develop plans and shepherd implementation of solutions that are required to enhance the overall production experience of our customers. This will include enhancements to mobile apps, owner portals, call centers, billing functions, data flow, CRM and more. You will also interact with external suppliers to ensure service level objectives and requirements are being met. You will work on the evolution of 3rd party integration with smart speakers, smart watches, smart home applications and more. You will be expected to identify monetization opportunities that align with company objectives and to develop customer proposals with business models that clearly outline revenue growth and profitability.
You will need to be an independent, self-starter who identifies problem areas, seeks out information and regularly collaborates with team members to drive items to resolution with minimal guidance. You will need to understand cultural nuances of various customers, and take a keen interest in learning about consumer behaviors and industry trends to define strategies that bring the vision of integrated products and services to life.
Duties and Responsibilities include but not limited to:
Qualifications (Key Skills, Education and Experience):
Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.