Aeris Communication

  • Customer Support Executive

    Job Locations IN-UP-Noida
    Job ID
    2018-1399
    Category
    Engineering

  • The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion
    devices are brought online. Aeris is at the forefront of this industry, building networks and applications
    to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their
    businesses. Headquartered in Silicon Valley with offices in Chicago, London, Noida, and Tokyo. We
    rank among the top ten cellular providers for the IoT globally, powering critical projects across energy,
    transportation, retail, healthcare and more.


    Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach
    are growing rapidly. We’re playing in an exploding market where technology evolves daily and new
    IoT / M2M solutions and platforms are being created at a fast-pace. Our environment is perfect for
    those who want to focus on designing, developing, and implementing new SaaS, PaaS, and CaaS
    (Connectivity as a Service) products for companies around the world.


    Our development teams collectively have over 100+ patents - giving you access to some of the most
    brilliant minds in the industry, providing continuous growth opportunities– in an environment that
    values innovation, autonomy and integrity.


    Our Aeris Noida office is based in the heart of the Noida IT Hub in Sec 62. We have a state-of-the art
    collaborative workspace with open desks, recreation space, a round-the-clock fully stocked
    cafeteria and a terrace garden - to name just a few of our perks.


    Aeris Communications is looking for Customer Support Executives(contractual role) with excellent communication skills with problem solving abilities.


    The Customer Support Executive is expected to serve customers by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining database relating to Aeris products and solutions.

     

    • Determines requirements by working with customers.
    • Answers inquiries by clarifying desired information; researching, locating, and providing information.
    • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
    • Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
    • Explaining new features.
    • Maintains call center database by entering information.
    • Keeps equipment operational by following established procedures; reporting malfunctions.
    • Updates job knowledge by participating in educational opportunities.
    • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.


    • Graduate or above in any stream
    • Excellent written and oral communication skills in English
    • Attention to detail, data entry
    • Multi tasking, flexible

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