Aeris Communication

  • Solutions Engineer

    Job Locations US-IL-Chicago
    Job ID
    2018-1388
    Category
    Engineering

  • The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London and Delhi as well as other markets, we rank among the top ten cellular providers for the IoT globally. We power critical projects across energy, transportation, retail, healthcare and more.

     

    Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.

     

     A few things to know about us:

    • We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another companies tried and tested template. Innovation is the key to our success and it’s reflected in everything we do: from product design to corporate wellness.
    • Customer first. Everything we do is focused on making our customers successful.
    • We are owners. Strong leaders enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.
    • Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).
    • We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.

    The Solutions Engineer is a key member of the Aeris connectivity solutions engineering team providing customers and sales representatives with in-depth product knowledge and industry expertise during customer engagements. The Solution Engineer will prepare presentations, demonstrate Aeris’ capabilities and work closely with key prospective customers to assess technical requirements, prepare and articulate connectivity solution proposals.


    Responsibilities:

    • Work with customers and a variety of internal teams in sales, marketing, software engineering, operations, and support
    • Provide subject matter expertise for cellular IoT hardware and modules
    • Advise sales teams regarding customer hardware inquiries
    • Guide customers through cellular hardware approvals for various carriers and governing bodies
    • Maintain a lab of customer test hardware and internal testing equipment
    • Support pre-sales engagements of Aeris IoT customers
    • Consult with sales teams to identify and develop new opportunities
    • Communicate value proposition and demonstrate the Aeris platform and services to customers
    • Gather customer requirements and articulate complete technical solutions to meet customer needs
    • Execute customer onboarding activities
    • Own and drive technical issues to resolution during customer evaluation and onboarding periods
    • Contribute to the development of technical documentation for customers and internal teams
    • Manage customer RFx responses


    Qualifications:

    • 6+ years of technical  experience with an emphasis on technical sales support for cellular IoT hardware or connectivity
    • Technical leadership with excellent written and verbal communication skills
    • Ability to solve customer problems in a collaborative manner
    • Experience presenting to customers at all levels - engineering to C level
    • Deep knowledge and expertise in cellular IoT hardware and radio modules
    • Experience with hardware certification process - PTCRB/FCC
    • Broad knowledge of cellular networks LTE/CDMA/GSM
    • Understanding of 3GPP standards and cellular call flows
    • Expertise with AT commands and device troubleshooting
    • Knowledge of IoT applications end-to-end
    • Strong familiarity with the following:
      • IoT messaging and IP protocols MQTT/CoAP
      • IP protocols TCP/UDP
      • Device scripting
      • Various programming languages such as JavaScript, C, Python, etc.
      • API integration
      • Web service communication protocols REST and SOAP
      • IP network concepts

    Other Requirements:

    • The position requires a strong combination of technical and business skills with the ability to effectively manage multiple customer activities and competing priorities
    • The ability to take ownership and operates with a sense of urgency
    • Contribute to driving improvement, either through work processes, or communication
    • Confident, energetic, and enthusiastic when presenting to customers
    • Pragmatic and flexible in approach to business operations and willing to travel as needed in the context of the tasks assigned
    • Possess a flexible approach to situations and new challenges
    • Must be well organized with excellent time management skills
    • Develop productive working relationships with other Aeris teams
    • Strong attention to detail and organization
    • High level of professionalism, integrity, and maturity
    • Comfortable in a fast paced, demanding work environment
    • Strong customer focus
    • Ability to travel up to 30% as required

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