Aeris Communication

  • Director of Cloud Operations

    Job Locations US-IL-Chicago
    Job ID

  • The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London and Delhi as well as other markets, we rank among the top ten cellular providers for the IoT globally. We power critical projects across energy, transportation, retail, healthcare and more.


    Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.


     A few things to know about us:

    • We do things differently. As a pioneer in an industry poised to reshape every sector of the global economy, we can’t settle for another companies tried and tested template. Innovation is the key to our success and it’s reflected in everything we do: from product design to corporate wellness.
    • Customer first. Everything we do is focused on making our customers successful.
    • We are owners. Strong leaders enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.
    • Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).
    • We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.



    Aeris communications is looking for a Director of Cloud Operations who will lead the Aeris Cloud Operations organization with vision and execution to deploy, manage and operate Aeris SaaS platform and Cloud Infrastructure. In this role you will be responsible for a team of software and infrastructure support engineers including cloud, network, and systems engineers and will work hands on with the team in designing and implementing the Aeris SaaS platform cloud infrastructure strategy for the organization.

    • Design, build and implement Aeris Cloud Infrastructure Strategy
    • Build and lead a diverse global team of software cloud infrastructure support engineers and leaders
    • Deploy and operate Aeris SaaS platform on the cloud and the underlying cloud infrastructure
    • Build and manage incident management and break-fix support process, framework and capabilities
    • Change Management and Release Management responsibilities
    • Work with a public cloud vendor to establish seamless cloud Infrastructure as a Service
    • Establish policies, best practices and automation in implementing software and infrastructure management, monitoring and security systems


    • A Bachelor’s degree in Computer Science, Engineering or related technical discipline preferred
    • Minimum 5 years of hands on experience developing, testing, deploying and operation SaaS platform on a public cloud infrastructure like AWS
    • Have experience in datacenter operations and administrative support position
    • Have experience in deploying, operating and supporting next gen product and DevOps technologies –JAVA, Javascript, Docker, Container
    • Minimum 5 years of experience in building, managing and leading software and infrastructure support teams working across multiple regions and timezones
    • Strong preference for experience in establishing and managing infrastructure in the cloud with CSPs like AWS, Microsoft Azure etc...
    • Desired experience in effectively using cloud and orchestration technologies like Cloud Formation, Route 53, ELB, Docker/Container
    • Relevant experience in multiple OS distributions (Red Hat, Ubuntu, CentOS, Solaris, etc.)
    • Strong experience in hardware and software trouble shooting, data lifecycle management with backup and recovery support
    • Knowledge of Automation and scripting languages such as JavaScript, Perl, Python, or Bash
    • Excellent verbal and written communication and documentation skills
    • Highly self-motivated and directed with precise attention to detail
    • Experienced with working successfully in a matrixed environment
    • Ability to effectively prioritize and execute tasks and projects to completion in a high-pressure environment


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