The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets. We rank among the top ten cellular providers for the IoT globally, powering critical projects across energy, transportation, retail, healthcare and more.
Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler.
Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.
A few things to know about us:
The Director of Customer Experience Design & Strategy will work with Aeris internal teams, partners, and customers to ensure that Aeris is delivering best in class customer experience and support for Aeris’ automotive customers. In this position, you will define and execute your plan to provide a new level of customer experience through multiple channels: care centers, web tools, mobile applications, and more. You will conceptualize every detail, collaborate with stakeholders, and drive the finished product to success – literally putting your mark on our company.
You will need to have a holistic approach to Customer Care: strategic, tactical, creative, and metric-driven to be successful. You understand consumer behaviors and industry trends to define a strategy to bring the vision of an integrated customer experience to life.
Duties and Responsibilities include but not limited to: