The "Internet of Things" (IoT) is expected to grow to $19 trillion over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets. We rank in the top ten M2M operators globally, powering critical projects across energy, transportation, retail, healthcare and more.
Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT / M2M solutions and platforms are being created at a fast-pace. Aeris’ technology advantage starts with the purpose-built M2M core network, AerCore.
AerCore is built on hundreds of person-years of development, resulting in over 50+ patents. Importantly, Aeris maintains full control of the underlying technology within AerCore, enabling implementation of new market leading features and unique solutions that will continue to benefit businesses and organizations across the globe. AerCore works across CDMA, GSM, and LTE networks, providing our employees continuous growth opportunities and development by gaining hands-on experience across all cellular and connectivity technologies.
A few things to know about us:
As our organization and customer base continues to expand on a global scale, Aeris is seeking a Customer Support Engineer to join our Global Services Operations Center (GSOC) team. This position will be based in our Chicago, IL office where you will work within your globally distributed Tier 1 team. The Customer Support Engineer’s primary function is to provide expert technical support to Aeris Customers by working directly with our global customers to receive, triage, and resolve any aspect of Aeris' IoT solution (connectivity/coverage issues, to device registration/activity, service availability, billing errors, cloud-based infrastructure impairments, reporting discrepancies and more).
Duties and Responsibilities include but not limited to:
Required skills and experience:
Aeris is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.