Aeris Communication

Software Engineer

US-CA-San Jose
Job ID
2017-1298
Category
Engineering


The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets.  We rank among the top ten cellular providers for the IoT globally, powering critical projects across energy, transportation, retail, healthcare and more.

 

Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions.  As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler.

 

 

Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and new IoT solutions and platforms are being created at a fast-pace.  Our environment is perfect for those who want to focus on designing, developing, and implementing new SaaS, PaaS, and TaaS (Telematics as a Service) products for our customers around the world. 

 

Our development teams collectively have over 100+ patents, offering our employees access to some of the most brilliant minds in the industry, providing continuous growth opportunities– in an environment that values innovation, autonomy and integrity.

 

 A few things to know about us:

 

  • We put our customers first. When making decisions, we always seek to do what is right for our customer first, our company second, our teams third, and individual selves last.
  • We do things differently.  As a pioneer in a highly-competitive industry that is poised to reshape every sector of the global economy, we cannot fall back on old models. Rather, we must chart our own path and strive to out-innovate, out-learn, out-maneuver and out-pace the competition on the way.
  • We walk the walk on diversity. We’re a brilliant and eclectic mix of ethnicities, religions, industry experiences, sexual orientations, generations and more – and that’s by design. We see diverse perspectives as a core competitive advantage.
  • Integrity is essential. We believe in doing things well – and doing them right. Integrity is a core value here: you’ll see it embodied in our staff, our management approach and growing social impact work (we have a VP devoted to it).  You’ll also see it embodied in the way we manage people and our HR issues: we expect employees and managers to deal with issues directly, immediately and with the utmost respect for each other and for the Company.
  • We are owners. Strong managers enable and empower their teams to figure out how to solve problems. You will be no exception, and will have the ownership, accountability and autonomy needed to be truly creative.

 

Be a part of a team of innovators in the IoT space and a company that is profitable and growing rapidly. We’re looking for strategic and visionary leaders. This is an ideal opportunity for an individual who is eager to roll up their sleeves and to make measurable contributions in shaping the future of IoT.  So this is where you come in!

 

In the Connected Car space - Aeris is a valued supplier to their automotive OEM partners which include Honda, Hyundai and Mitsubishi. As a result, their partners have been able to enhance connectivity for the complete vehicle life cycle – changing the business dynamics of their programs. As a result of our continued success, Aeris’ Connected Car footprint and roadmap is expanding and we are seeking a Software Engineer with java/java script development skills and L3 customer support experience for our telematics team. This new position will play an important role in our automotive R&D team and will focus on conducting critical customer issue triage, bug fixes and help our customers in designing their IoT products using the Aeris Mobility Platform.

 

 


Role and Responsibilities:

  • Work independently with technical leadership to analyze field issues, provide recommendation and own defect resolution for pre-release in early integration with customers and post release in bug fxies.
  • Design and reproduce customer escalated issues in house by debugging/review sw component, vehicle control unit, telecom network and backend server logs.
  • Communicate with customer to better understand customer reported issues and bridge the gap between internal development design and external customer user cases.
  • Drive continuous improvement through failure, defect analysis, code review, bug fixes and add automated critical tests in regression test library.
  • Based on customer experience, review AMP design, and provide improvement insights to AMP development teams.
  • Develop tools to measure and report L3 support/defect resolution metrics
  • Participate in Agile Cross Functional team activities and assure a close loop traceability for customer escalated issues.
  • Conduct works with a high level of self-accountability, skills of innovated problem solving and a passion for customer satisfaction

 


The Successful Candidate will have:

  • Bachelor’s or master’s degree in engineering Computer Science, Software Engineering or equivalent discipline
  • 3-5+ years of customer facing experience with hands-on core java development and related tools
  • Product experience using Java, Spring, Hibernate, REST, SOAP, XML, JSON, and Message Queues
  • Knowledge and Hands on experience in docker and docker development & deployments
  • Experience and ability of debug in an Amazon Web Services environment
  • Experience and knowledge of databases – both relational and none with large scale production system
  • Experience working with test driven development
  • Proficiency with Agile development environment and tools, e.g. confluence, Jira and Jenkins, etc.
  • Excellent communication skills (written and verbal)

Skills that will set you apart:

  • You have developed in Node.JS
  • You have recent experience using Angular, Backbone or any other similar frameworks
  • You have Telecom and / or Automotive related product experience

 

Aeris is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.

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