The Internet of Things (IoT) will unlock trillions of dollars in value over the next 10 years as 50 billion devices are brought online. Aeris is at the forefront of this industry, building networks and applications to enable Fortune 500 clients like Chrysler, Honda and Bosch fundamentally improve their businesses. Headquartered in Silicon Valley with offices in Chicago, London, Delhi, and Tokyo as well as other markets. We rank among the top ten cellular providers for the IoT globally, powering critical projects across energy, transportation, retail, healthcare and more.
Built from the ground up for IoT and road-tested at scale, Aeris IoT Services are based on the broadest technology stack in the industry, spanning connectivity up to vertical solutions. As veterans of the industry, we know that implementing an IoT solution can be complex, and we pride ourselves on making it simpler.
Our company is in an enviable spot. We’re profitable, and both our bottom line and our global reach are growing rapidly. We’re playing in an exploding market where technology evolves daily and acquisitions / consolidations happen left and right. We’ve got a stellar, strategic management team who find joy in working together and are executing effectively across the board.
A few things to know about us:
As our organization and customer base continues to expand on a global scale, Aeris is seeking a Customer Support Engineer to join our global Tier I Customer Support team. This position will be based in our Reading, UK office where you will work with your globally distributed Tier 1 team. The Customer Support Engineer’s primary function is to provide expert technical support to Aeris Customers. This includes the isolation of issues customers may experience in using Aeris’ network services.
The Customer Support Engineer will work with peers, managers, customers, and vendors to ensure that customer issues are resolved in a timely manner. Observation of all company security, safety, code of ethics and other compliance policies will also be required of the Customer Support Engineer.
Duties and Responsibilities include but not limited to:
Qualifications (Key Skills, Education and Experience):
Aeris walks the walk on diversity. We’re a brilliant mix of varying ethnicities, religions, cultures, sexual orientations, gender identities, ages and professional/personal/military experiences – and that’s by design. Diverse perspectives are essential to our culture, innovative process and competitive edge. Aeris is proud to be an equal opportunity employer.